Standard "FREE" Shipping
Our FREE shipping applies to all items on this website shipping via standard UPS Ground service or, for larger/heavier items, standard common carrier/motor freight* service. Most items normally ship out UPS Ground within 1 business day and will be received within 2-5 business days. A minimum order fee/handling charge of $15.00 is applied to all orders under $50.00 and is shown on the billing portion of the checkout process. This charge is the result of minimum order/handling fees from many of our suppliers/manufacturers that drop ship items direct to the customer.
Some larger/heavier machines may require shipping via motor freight/common carrier* with delivery times of approx. 4-10 business days. If you have any questions regarding delivery please feel free to contact us.
*Free delivery for larger equipment is door-to-door, inside the first set of doors at the delivery address. Special delivery requirements such as elevators, stairs, uncrating, debris removal, re-delivery, and the like will incur extra charges. Please specify any such needs in the Comments: field during the Billing portion of your checkout and a CFS representative will contact you with further details. Standard shipping is not available for orders shipping to Alaska or Hawaii.
We cannot ship to P.O. boxes or APO addresses. CFS cannot ship outside the USA.
Expedited Shipping
Next Day Air & 2nd Day Air shipping is available at an additional cost detailed during the checkout process. If you would like to get a shipping quote prior to purchasing, please feel free to contact us. Additionally, you can choose to bill these freight charges to your account number with UPS or FedEx. Many of our customers have their own lower, negotiated shipping rates for their accounts. During the checkout process, simply choose "Bill my acct. –" and the appropriate service/method from the Shipping Method dropdown menu. Below that is a field to enter your UPS or FedEx account number.
Order Tracking
CFS fully appreciates that knowing when your items will arrive is a valid concern when ordering online. We do our absolute best to ensure that tracking numbers are available online as we get them. Since the many items we offer are housed at various warehouses across the country (some items ship factory-direct), it is possible that you may receive your items before the tracking number(s) are released. Additionally, your order may arrive in several shipments. We will send you an Order Status Update via email when your tracking number(s) are available from the warehouse or manufacturer.
International Orders
CFS Products does not ship items outside of the United States. We are a USA authorized reseller for the products that we carry and are restricted by the manufacturers to only ship within the 50 U.S. States.
Damaged Shipments
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail, on the delivery receipt or bill of lading. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to CFS within 24 hours of receipt. At that time a CFS representative will provide further instructions to resolve the problem.
Returns & Exchanges
All products are covered under our 15-Day Return policy. Should you decide to return your product for any reason within the first 15-days, a full credit will be issued upon the safe return of the item(s), excluding the return shipping cost. You must call for a Return Authorization Number before sending your product back to us. Orders that are returned after this 15-day period or without a Return Authorization Number will be subject to a 20% restocking charge. Please contact CFS at 1-888-237-3221 or by email to arrange for a return.
Contacting CFS
We take pride in our reputation for fast customer responses and are dedicated to assuring that every customer is a happy customer. If you have any questions at all, please contact us at our toll-free number 8:00AM - 5:00PM (PST) Monday-Friday. You can also email us 24 hours a day.
CFS Products, Inc. 2315 Meredith Ln., Suite D Santa Maria, CA 93455
*Free shipping applies only to Supplies & Equipment orders shipped via UPS Ground or motor freight methods. Orders under $50 will incur a $15 shipping/minimum handling charge. more details...
Not finding what you need? Call us toll-free:
1-888-237-3221
email: sales1@cfsbinds.com
Voted a "Best Equipment Vendor" since 1997.
Awarded CopyMax Vendor of the Year, 2003
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