Customer Service
At DrawStringTea.com/FamousFoods.com, SERVICE is our most important product. We stress the importance of quick delivery, in-stock products, and good old fashion customer service!

Our Online Support Team is dedicated to providing quality assistance to our customers. We offer support by phone, email, and fax. It is our policy to reply to customers email requests, if not immediately, within one business day. We are dedicated to communicating and responding to our customers in a timely manner. 

Toll FREE phone orders
If you prefer to place your order by phone, you can call us toll-free 1-866-646-4266 (Mon-Fri) between the hours of 8:30am - 5:00pm Eastern Standard time. Ask for the "Internet Operator".   Nos Falamos Portuguese - Se Habla Espanol

A Problem With Your Order?
In the event of any questions or problems with your order or if the product received was defective or damaged please contact our Customer Service Department immediately upon receipt.  We will make every effort to resolve the problem as quickly as possible.  


How Do I Return a Package?
If you need to return your merchandise, please notify DrawStringTea.com within 10 days of receipt.  We will instruct you on how to ship the product back to insure a prompt refund.  

We offer a 10-DAY return policy on all of our products in new and unused condition for a refund of the purchase price less the cost of shipping. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund).  For your protection, please ship the item, along with a copy of the packing slip, by a method that is insured and traceable, to the following address.

SHIP all returns to:
DrawStringTea.com
c/o Famous Foods Inc.
Attn: Returns Department
376 Nash Road
New Bedford, MA.  02746

Items that are not in new condition or have been used will not be accepted for refund or exchange.